FAQ

Most frequent questions and answers

General Questions

Innercraft is an in-depth meditation and inner exploration platform. By in-depth, we mean that we provide teachings aimed to help you uncover profound insights about the nature of your consciousness, as opposed to basic mindfulness meditation, which is popular in the West as a method for stress reduction, anxiety relief, and better sleep, among others.

Innercraft will provide access to meditation and inner exploration teachings that represent different traditions and methods so that you can experiment and dive deep into the ones that resonate with you the most. Within each tradition, you will be able to learn and practice through video courses and get guidance and on-demand live training from teachers who have been carefully selected. Each teacher will offer:

  • Video courses
  • Live Workshops and Q&As
  • One-on-one sessions
  • Online retreats

Through our Membership subscription, you will have access to unlimited video courses from teachers. You will also get free access to monthly Live Workshops and Q&As hosted by each teacher to help you deepen and advance your practice. In addition to the above, teachers will offer for-fee services, including one-on-one sessions, workshops, and online retreats to provide guidance and training opportunities. Only members will have access to these services.

  • We provide in-depth teachings that can get you beyond basic mindfulness all the way to profound insights about the nature of your consciousness
  • We represent diverse traditions and methods so that you can experiment and select the ones that resonate with you
  • We are not a guided meditation app. We use video courses to provide a more comprehensive and efficient way of learning and practicing. Each course has both theory and practice elements so that you understand the subtleties and whys behind each technique, making your practice more intentional and robust
  • Each course within each tradition builds upon the previous one to provide a progressive approach to deepen your practice
  • We carefully selected teachers who have rigorous training in their fields as well as extensive practice and teaching experience. We encourage you to check their profiles and watch their biography videos to get a sense of what we are trying to convey
  • We are a “one-stop-shop” to explore the nature of your consciousness. Start by learning and practicing with video courses, deepen your journey via workshops and retreats, and get more personal guidance through one-on-one sessions

Innercraft teachers have been carefully selected to ensure that:

  • They have engaged in meditation practice and inner exploration for many years and shaped their lives around the journey of exploring their true nature and awakening
  • They have extensive and rigorous training with teachers from well-regarded and time-tested traditions and/or methods and lifelong personal daily practice
  • They have rich teaching experience and have developed teaching frameworks that have been tremendously helpful for their students. You can read more about each teacher here

We understand that it might be overwhelming to navigate many resources available at Innercraft during your first two weeks on the platform. To help you get the most rewarding experience out of it, we have created recommendations to get you started based on both customer feedback and teacher suggestions. 

  • We recommend starting with teachers’ intro videos and learn more about their path, tradition/method, and teaching approach. This should give you an initial sense of who might be a good fit for you based on your interests and personality.
  • Even though you might not see fit with a teacher, we still suggest completing a few initial lessons of their video courses and experimenting with at least one practice. Sometimes the practices or teaching styles that we avoid or dismiss the most are the ones holding the deepest transformative potential.
  • We also want to emphasize that it takes some time and consistent effort to see the benefits of a practice, so please have patience and practice diligently for at least a month before deciding to give up on the practice.
  • In addition, we have conducted three podcast episodes (#1, #2 and #3) with our teachers in which we covered topics of teacher, tradition/method, and practice selection. Please listen to them to get guidance on how to navigate teachers and practices

Innercraft is available for everyone in the world with an internet connection. As of now, our content is only available in English, but in the future, we will work towards expanding it to other languages.

Our teachers are working on new video courses that will build upon and complement existing courses to allow you to deepen and advance your practice. You can learn more about the upcoming video courses here.

In addition, we are working to bring more contemplative and wisdom traditions to the platform. In near future, you can expect video courses and live training events from new teachers who represent a variety of traditions, adding to the diversity of the ones who are currently present on Innercraft.

Video Courses

As a result of rigorous training in contemplative traditions and insights gained through their own experience, our teachers have developed teaching frameworks that have great potential to benefit practitioners. These teachings have been created in a systematic, structured, and comprehensive manner and have been broken down into a series of video courses built upon each other. Subtleties and whys are provided to make your practice more intentional and robust.

Each video course is designed by the teacher, has both theory and practice elements with emphasis on the latter, and includes extensive pre-recorded video content, meditation instructions and demonstrations, and meditation and inner exploration assignments and practices for you to practice on your own. The video courses can be viewed at any time, and they can be paused, fast-forwarded, and re-watched as many times as you would like.

Each course consists of 2-5 hours of video content which is split up into individual lesson videos (5-30 min long) that you can watch and re-watch at any time. In addition to the lesson videos, each course has meditation and inner exploration practices for you to explore on your own. You can take the video course at your own pace.

You can complete each video course at your own pace. You have unlimited access to every video course as long as your Membership is still active.

You can view classes on any internet-enabled device, on any modern browser.

At the moment,  video courses and lessons are not available to download from the web

Live Training

We offer four categories of events on the platform:

  • Live Workshops: an event in which teachers present a specific topic (s) and engage in discussion with you to help integrate, deepen, and cultivate your realizations/insights and extend the practice into daily life
  • Live Q&As: an event where teachers respond to questions from practitioners regarding any topic related to practice, video course materials, meditation, inner exploration journey, and more
  • Online Retreats: extended events designed to support the practitioners to learn, realize profound insights and deepen their practice. The duration of the online retreats will vary from day-long to 7 days
  • One-on-One Sessions: you have an option to schedule an on-demand private session with a teacher of your choice to get personalized guidance and cover any practice-related topics that you want

Free Events:

Each teacher offers one monthly Live Workshop and one Live Q&A that is included in your membership. Attendance to Free Events is limited to members only.

Paid Events

In addition to the above, teachers will offer for-fee services to provide guidance and training opportunities, including:

  • One-on-one sessions
  • Live Workshops
  • Online retreats

As a member, you can invite your friends by purchasing additional tickets to for-fee Live Workshops and Online Retreats. 

We cannot guarantee teacher-member interaction for every participant during these Live Workshops and Q&As, as they will be limited to 1-1.5 hours. The opportunity to interact will depend on the number of participants.

To RSVP to live events or book a One-on-One session with a teacher please use the Live Training page of Innercraft. See the instructions below:

  • Log into your Innercraft account
  • Once you are logged in, navigate to the Live Training Page
  • You have options to view the events in different formats such as the list or calendar view
  • Click on any event and it will take you to the registration page where you can RSVP free of charge

Below the live events calendar, you can find the One-on-One Sessions section.

  • Click on a teacher to select the one you would like to schedule a session with
  • Once a teacher is selected you will be taken to a Calendly Tool
  • Click on “Book a session” and select the length of session you would like to have (30-min or 60-min)
  • From here you will be taken to a screen with time slots for your ‘teacher’s availability. Please select a time that works for you
  • Then you will be redirected to the payment page and provide payment information
  • From here you will be taken to a screen to confirm your booking. Please make sure to review the cancellation policy 
  • Click on “Book session”. Your teacher will then receive a request to confirm the session

You may cancel your order at any time for any reason. Following an order cancellation, you will lose access to that for-fee Live Event. In case of cancellation, you will be refunded only if you canceled the Live Workshops 7 calendar days before the event start date and Online Retreats 14 calendar days before the event start date.

The cancellation and refund terms for the One-on-One sessions should be handled directly with teachers. 

Subscription Membership and Payments

We offer annual and monthly Subscription Memberships. To get a Subscription Memberships please sign up for a free trial and you will be able to choose a membership that will be activated after the free trial period.

The free trial for an Innercraft Membership is 14 calendar days. On the 15th day, you will be charged a monthly/annual membership fee depending on what membership type you have chosen upon subscription. Then, your payments will recur on the same day of every month/year.

For example, if your first payment is on the 2nd of the month, your auto-renewal will remain on the 2nd for every subsequent billing. We reserve the right to change our billing timing, in particular, if your payment method has not successfully been charged.

We ask for your credit card because it will be automatically charged for your Innercraft Membership once your free 14-day trial ends. You can cancel your Membership at any time before the payment happens and you won’t get charged. 

After your free trial expires, the membership fee will be billed at the beginning of the paying portion of your membership and each month or year thereafter unless and until you cancel your membership. We automatically bill your payment method each month on the calendar day corresponding to the commencement of your paying membership until you cancel. We reserve the right to change our billing timing, in particular, if your payment method has not successfully been charged.

Membership payments are non-refundable and there are no credits for partially used periods. Following a cancellation, however, you will continue to have access to your Innercraft Membership through the end of your current billing period.

To cancel the Subscription Memberships please complete the following actions:

  • Log in through our website directly at Innercraft
  • Hover over the person icon and click on Account in the drop-down menu
  • Click on “Subscriptions”
  • You will be taken to a screen where you can review, change, or cancel your current subscription plan
  • From here you can click the “Cancel” button
  • Your account will then cancel at your next renewal date

We request a valid credit or debit card for the Innercraft Membership payment. We accept American Express, Visa, MasterCard, or Discover. 

 

You can update your payment information by following the steps below:

  • Log in through our website directly at Innercraft 
  • Hover over the person icon and click on Account in the drop-down menu
  • Click on “Payments”
  • From here you will be taken to a screen where you can update your payment information 

Here are a few common solutions that may solve the issue you are experiencing during checkout.

  • Make sure all the information you have entered is correct
  • At this time, we only accept MasterCard, Visa, American Express, Discover 

If your payment is still not going through, then there may be an issue with how the page was loaded in your session. This can be fixed via the following:

  • Go to the Innercraft homepage at Innercraft
  • Clear your browser’s cookie + cache data, then refresh the page in your browser
  • Log back into your account, then try making the purchase again.

All Innercraft Memberships may be subject to local government taxes. The tax law for your jurisdiction determines the type and amount of applicable tax.

Account Management

You can reset your password by following the steps below:

You have several options to contact us